Refund policy
Our refund policy lasts 15 days from the date of purchase. If 15 days have passed since your purchase, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Items showing signs of use, damage caused by the customer, or missing original accessories will not be accepted.
As we work with multiple suppliers, return instructions and the return address will be provided via email on a case-by-case basis. Please do not send your purchase back to the manufacturer without contacting us first.
To complete your return, we require a receipt or proof of purchase.
Order Cancellations
Orders can only be cancelled within 2 hours of being placed. Once an order has been processed or shipped, it cannot be cancelled. Please double-check your order details before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos or video as evidence. We will arrange a replacement or full refund at no additional cost to you.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account again.
- Contact your credit card company — it may take additional time before the refund is officially posted.
- Contact your bank, as there is often processing time before a refund appears.
If you have completed all of the above steps and still have not received your refund, please contact us at support@goodynests.com.
Promotional Sales
All purchases made during promotional sales are final and cannot be refunded or returned unless there is a manufacturer defect.
Return Shipping
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund amount.